FAQ
Frequently Asked Questions
Everything you need to know before ordering your NeroaPure.
Is this compatible with my faucet?
The NeroaPure purifier is compatible with 99% of faucets on the market. It comes with a set of universal adapters to fit different diameters and threads. Installation is done in 3 simple steps, without tools or a plumber.
What is the digital display for?
The LCD screen displays the water temperature (between 5°C and 38°C) in real-time, as well as the remaining filter life. You know exactly when to change it, no surprises.
What is the difference between the two water modes?
The "purified water" mode passes water through the filter—ideal for cooking, washing vegetables, or making tea. The "boosted raw water" mode allows tap water to flow directly (without filtration)—perfect for watering plants or rinsing dishes, to preserve filter life.
How long does the filter last?
The filter has a lifespan of 3 to 6 months depending on your consumption, with a total capacity of 1000 liters. The screen continuously displays the remaining lifespan so you can anticipate replacement.
Does the device really eliminate bacteria and limescale?
Yes. The integrated composite filter offers a limescale inhibition rate of over 98% and a sterilization rate of over 99%. It improves the taste of the water and protects your kettle in the long term.
What is the filtered water flow rate?
Flow rate is 1 liter per minute in purification mode—allowing you to fill a 200 ml glass in about 3 seconds. For uses that do not require filtration, raw water mode offers a higher flow rate.
How to install the purifier?
3-step installation: (1) choose the adapter that fits your faucet from the included accessories, (2) screw the adapter onto the faucet head, (3) attach the purifier. No tools are required. All installation hardware is included in the box.
What water temperature is compatible?
The purifier operates with water between 5°C and 38°C. It is not designed for use with very hot or boiling water.
What are the product dimensions?
The purifier measures 112 × 141 × 65 mm and is available in silver. Its compact and modern design easily blends into any kitchen.
Is delivery really free?
Yes, delivery is 100% free on all orders, with no minimum purchase. No hidden fees will be added at checkout.
What happens if I'm not satisfied?
We offer a 30-day money-back guarantee. If for any reason the product does not suit you, contact our customer service at contact@neroapure.com and we will process your full refund without asking any questions. Your satisfaction is our priority.
